By placing an order with Abaco Flowers you acknowledge you have read, understood and accepted our terms and conditions listed below:

1. Open an Account. Click the “My Account” link in the upper margin of this page which will take you to the New Account page. Enter all the information required; please pay close attention to the billing & shipping address since sometimes orders don’t go through in our system, or credit cards are not accepted because the addresses were not correctly entered.

2. Order Early. To achieve the best harvest, prices and service, you should place your order 4 days before the delivery date requested.

3. Shipping Minimums & Packing details. Our shipping minimum is 1 box any size. We use Quarter Boxes as our small box and Regular Boxes which usually account for double quantities. Please check on each flowers type the details on number of stems per box type.

4. Payment Authorization and Funds Capture. We accept Visa, MasterCard and Discover. Upon placing your order, your credit card will be AUTHORIZED for the amount of your purchase; it WILL NOT be charged until the day in which boxes are forwarded to FedEx for delivery. It is important to say that the billing address MUST BE the same address where your credit card statement is mailed. The name of the cardholder must be written exactly as it appears in the credit card plastic, with no omission of middle initials and dots. This is the most popular reason why credit card‘s purchases are declined.

• All orders include free shipping!!
• We ship using different logistic services provided by FedEx.    Before placing your order,  have in mind that in some very few cases, delays  of 1 day may occur due to unexpected logistic problems within FedEx’s distribution system.
• On shipment day, once your order is forwarded to FedEx you will receive an email confirmation which includes a tracking number and an estimated delivery. Please note sometimes FedEx inserts an "standard" delivery time into their online system which is later adjust once the boxes are actually in transit.
• You can check the status in the delivery of your order by going into FedEx's online tracking system (http://www.fedex.com/us) and typing the tracking number provided by us into the "Track Shipments" box.  You can also call 1-800-GO-FEDEX or 1-800-463-3339 if you prefer to speak with an agent.
• FedEx deliveries fresh flowers only on Tuesday, Wednesday, Thursday and Friday. Saturday deliveries are limited and we do not offer Sunday or Monday deliveries due to FedEx's restrictions for fresh flowers. Only in special cases previously checked with FedEx we will be able to offer Saturday deliveries but will require an additional $15.00 surcharge.
• All deliveries should arrive between 8:30 am & 5:00 pm on the delivery date; in most circumstances boxes will arrive by 11:30 am (Please contact FedEx to confirm estimated delivery time for your area). Since flowers are perishable and affected by weather and climate, signature will be required for final delivery. FedEx will not deliver without signature and we cannot accept claims or issue refunds without proof of delivery.
• We do not contact or coordinate delivery scheduled between FedEx and customers.
• Please make sure your Shipping Address is correct and complete. FedEx requires that you supply your phone number and we will not ship to P.O. Boxes. You will be assessed a $15.00 fee per shipment if a shipment has to be rerouted by request or due to incomplete shipping information. Only one reroute will be allowed per shipment.
• We only offer deliveries to all United States including Alaska and Hawaii. For the moment, we are not able to offer deliveries to Puerto Rico and Virgin Islands.
• If you have questions regarding your order you can email us with your queries to service@abacoflowers.com or call us to 1-877-422-2261

• Customer Satisfaction is our # 1 priority at AbacoFlowers.com
• Customers may cancel or modify orders up 7 days prior to shipment date without penalty or fee. Orders canceled 6 or fewer days from delivery date could be charged a 30% cancellation fees, since your order would have been already processed and logistics' coordinations done.
• Orders can not be cancelled once shipment process already started.
• After a cancellation/modification, customers will be notified via email within 24 hours.
• If you are not satisfied with your flower shipment, please email or call us after opening your boxes to service@abacoflowers.com or 1-877-422-2261. All complaints must be communicated immediately and accompanied with digital pictures in order to process your claim. This communication must happen within 24 hours of receipt of the flowers or your claim will not be accepted and no refund will be granted.  Abaco Flowers reserves the right to request the return of the entire product received for quality inspection.
• It is the customer's responsibility to properly care for the flowers and Abaco Flowers is not liable for products mishandled by clients. We give tips and recommendations on how to care for your flowers; however customer must be knowledgeable on flower care.
• Abaco Flowers is not responsible for lost or stolen packages, damage to the products as a result of being left in inclement weather, damage to products as a result of prolonged travel times caused by the customer not being present, FedEx's delays as a result of Customs and Agricultural inspections, or acts of God.

7. Flower & Color Substitutions. Abaco Flowers will make all necessary efforts to provide the exact flowers and colors you ordered. If in the rare event that we are unable to supply your specific order, we will substitute flowers with a similar variety and color. If you do not wish substitution, please include "No substitution" in the shopping cart, during the checkout under Customer Notes box. Color intensity may change due to your monitor's resolutions.

8. Prices Changes. During holidays and special events, availability of some flowers may run low causing a temporary pricing increase or "not available". If these unusual situations exist, we will notify you via email before processing your order giving you the option to continue with the order at the higher price or cancelling your order altogether.